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Enrolement Procedure

Enrolment Procedure

Application Form

To apply for a course at VFA Learning, international students need to download the International Student Application Form here |insert link|, complete it and submit it by mail or as a scanned copy by email to:

VFA Learning Admissions Office

Attention: Amanda Jukic

Address: Unit 2, 181 Hammond Avenue, Essendon Fields, VIC, AUS 3041

Email: amandaj@vfalearning.vic.edu.au

You can also choose to apply through an authorised agent of VFA Learning’s, who can help you pick the right course for you and help you apply for a student visa. Click here to find your nearest VFA Learning agent |insert link|

Offer letter and acceptance of offer

If an applicant meets all general and specific eligibility criteria, and is deemed suitable to obtain a place in the course applied for, they will be notified of their acceptance into the course by a Letter of Offer in the mail, outlining details of proposed enrolment. The Letter of Offer will be accompanied by the Offer Acceptance and Payment Advice Form. The applicant must complete and submit the acceptance form to VFA Learning within a specified date, along with the payment advice of the deposit required to secure their place in the course (the amount of the deposit will be specified in the Letter of Offer). It is recommended that applicants keep a copy of their Acceptance of Offer and Payment Advice Form.

Confirmation of Enrolment

Once course acceptance and payment have been received, VFA Learning will generate a Confirmation of Enrolment (CoE) for the student. The COE is an official record of the students’ enrolment which specifies course start date, total course fees and duration of the student’s course. The student can use the CoE to apply for a student visa.

Terms and Conditions of admission
  • Students must abide by the Department of Immigration and Border Protection’s financial requirements for the grant of a student visa.
  • Students must abide by the Department of Immigration and Border Protection’s financial requirements for the grant of a student visa.
  • Students must read and accept VFA Learning’s fees and charges, refunds and cancellation policies, complaints and appeals policy, material fees additional charges, issuing of Statement of Attainment and privacy policies.
  • Students must ensure they meet all eligibility requirements
  • Student must complete all class work, activities and assessments in order to maintain satisfactory progress.
  • Students must participate in compulsory work-based training components where these are included in their course.
  • Students must inform VFA Learning immediately of any change in address and contact details.
  • Students may not change their education provider during the first six months of commencement of their principal course without a written letter of release from VFA Learning or other provider
  • Students must abide by the institute’s policy and procedures, as outlined in VFA Learning’s policies and procedure section |insert link|
Deferment, cancellation and refund

Visa refusal, withdrawal and cancellation of enrolment 

  • If an overseas student is not granted a student visa from Australian High Commission/ Australian Embassy/ Department of Immigration & Border Protection (DIBP) for any reason, (Documentary evidence of visa refusal is required) any fees paid as a deposit towards an CoE will be refunded, minus administration and processing charges of AU$250.00.
  • If VFA Learning receives written notice of withdrawal more than 28 days before the commencement of the course 25% of the fees paid by the student, minus administration and processing charges of AU$250.00 will be refunded. If written notice is received between 14-28 days before the commencement of the course 15% of the fees, minus administration and processing charges of AU$250.00 will be refunded.
  • If written notice is received less than 15 days before the course commencement date there will be no refund of fees.
  • If the student withdraws after the Study Period has commenced there will be no refund of fees. Student will have to pay any unpaid fees for that study period to VFA Learning before the request for release letter is considered.
  • If a student’s visa is cancelled due to their breach of international student visa conditions or VFA’s policies and procedures after the commencement of course, or if student misconduct has occurred, there will be no refund of the current study period’s fees. The student must also be liable to pay the balance of fees payable to VFA Learning by the student.

Deferment

  • If a student requests deferment of course start date within 28 days before the commencement of the course initially applied for, while waiting for a decision from the Australian High Commission. Australian Embassy/ DIBP, regarding their student visa application:
    • All fees minus administration and processing charges of AU$250.00 will be refunded if the Student’s visa application is rejected
    • If the commencement is deferred again, a deferment fee of AU$250.00 will be charged for every subsequent deferment to be paid along with request for deferment.
  • If a student defers before or after the start of the course OR temporarily suspends studies after the start of the study period, the tuition fee will not be carried forward, unless the student is deferring/ temporarily suspending studies for exceptional reasons. Any refund will be based purely on the discretion of the CEO.

Provider default

  • A full refund of the unused portion of the tuition fee will be paid to the student if VFA Learning defaults in relation to an overseas student or intending overseas student and a course, due to either of the following occurring:
    • VFA Learning fails to start to provide the course to the student on the agreed starting day;
    • The course ceases to be provided to the student at any time after it starts but before it is completed; and the student has not withdrawn before the default day
Fees and study costs

All students are required to pay a course deposit to secure their place in the course. The amount and due date of this payment will be specified in the Letter of Offer. Students must pay the deposit in full and submit evidence of it along with the Offer of Acceptance and Payment Advice Form. The remainder of the students’ course costs, including tuition and non-tuition fees, must be paid according to the fee payment dates outline in VFA Learning’s Academic Calendar. You can download VFA’s Academic Calendar here: 2017 Academic Calendar |insert link|

Complaints

VFA Learning is committed to providing its students with a complaints process that is transparent, fair and easily accessed. Students will be informed of VFA Learning’s complaints process and procedure through the student handbook and www.vfalearning.vic.edu.au.

ESOS information for students

All Australian training organisations providing courses for international students are required to comply with the Educational Services for Overseas Students (ESOS) Act 2000 and National Code of Practice 2007. Under this legislation, overseas students are assured of a quality education and a high standard of service when they study in Australia. The ESOS Framework assures students’ rights, including their right to:The ESOS Framework assures students’ rights, including their right to:

  • Sign a written agreement with the provider before paying fees, with the agreement detailing the services to be provided, fees payable and information about refunds of course money
  • Get the education for which students’ have paid, as the ESOS Framework includes consumer protection that allow students to receive a refund or to be places in another course if their provider is unable to deliver the course enrolled in.

The ESOS Framework protects students’ right to know:

  • How to use the providers’ student support services
  • Who the contact officer or officers are for overseas students
  • How to apply for course credit
  • When enrolment can be deferred, suspended or cancelled
  • What the provider’s requirements are for satisfactory progress
  • Whether attendance will be monitored
  • How to change providers
  • How to access the provider’s complaints and appeals process

The ESOS Legislative Framework incorporates the following pieces of legislation.

ESOS Act 2000
https://www.legislation.gov.au/Details/C2016C00272

ESOS Regulations 2001
https://www.legislation.gov.au/Details/F2014C00907

ESOS National Code 2007
https://www.legislation.gov.au/Details/F2010C00313

Providing quality education and training and protecting the rights of international students

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Useful links

To find out more about Studying in Australia and living in Melbourne, visit these useful sites:

Study in Australia – https://www.studyinaustralia.gov.au/

Study Overseas – http://www.studyoverseas.gov.au/sites/studyoverseas

Study Melbourne – http://www.studymelbourne.vic.gov.au/

City of Melbourne – http://www.melbourne.vic.gov.au/Pages/Home.aspx

Public Transport Victoria – http://ptv.vic.gov.au/

Authorised agents

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